Frequently Asked Questions

Everything you need to know about your KUGOO electric scooter experience.

How long does shipping take for my electric scooter?

Orders are typically processed within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days via our regional warehouses.

What is the warranty policy on KUGOO products?

We offer a 12-month limited warranty on main components including the motor and battery, and a 6-month warranty on secondary parts to ensure your ride stays smooth.

Do I need to assemble the scooter myself?

Most KUGOO scooters arrive 90% pre-assembled. You will typically only need to attach the handlebars and tighten a few screws using the included toolkit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm at checkout.

Can I return my scooter if I change my mind?

Yes, we offer a 14-day return policy for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product is defective.

Are KUGOO scooters waterproof?

Our scooters have an IP54 water resistance rating, meaning they are protected against light splashes and dust. We recommend avoiding heavy rain or riding through deep puddles to protect the electronics.